ProSafe products have always been designed and built to the higher standards required for business-class network. To clearly demonstrate that NETGEAR products offer world-class quality, NETGEAR now offers a full lifetime hardware warranty on ProSafe products- switches, firewalls, and wireless access points. This means that as long as customers own their ProSafe equipment, NETGEAR will replace it if it breaks. NETGEAR knows that ProSafe products are reliable and wants its customers to find that out, too.

FAQ

• How long are products covered?
• Which products are covered?
• Are fans and power supplies covered?
• What products are not included?
• How does this compare to the competition?
• When did this new warranty take effect?
• What happens if a product is discontinued?
• How to pre-register products or request warranty services?

How long are products covered under hardware warranty?

For as long as the original buyer owns the ProSafe product.

Which products are covered?

Only the products listed below will have lifetime warranty coverage:

Layer 3 Managed Switches
- GSM7312, GSM7324, GSM7328S, GSM7328FS, GSM7352S
- FSM7326P, FSM7328S, FSM7352S, FSM7352PS

Layer 2 Managed Switches
- GSM7212, GSM7224, GSM7248
- FSM726

Smart Switches
- GS108T, GS716T, GS724T, GS724TS, GS724TP, GS748T, GS748TS, GS748TP
- FS726T, FS726TP, FS728TP, FS728TS, FS750T2, FS752TS, FS752TPS

Unmanaged Switches
- GS105, GS108, GS116, JGS516, GS516T, JGS524, GS524T
- FS105, FS108, FS108P, FS116, FS116P, JFS516, JFS524, FS524

Firewalls, Gateways and Security Appliances
- FVS114, FVS318, FVG318, FVS124G, FVS338, FVX538, FWG114P, DGFV338, SSL312

Wireless Access points
- WG102, WAG102, WG302

Are fans and power supplies covered?

Yes, fans and internal power supplies are covered.

What products are not included?

NETGEAR products that are not ProSafe will continue with their existing warranties. Additionally, ProSafe accessories (modules, antennas, cables, software, external power supplies) will continue with their existing warranties.

How does this compare to the competition?

NETGEAR offers a world-class, industry leading warranty with lifetime support across our switches, firewalls and wireless products.

• HP restricts their lifetime warranty from some switches
• 3Com restricts their lifetime warranty to select switches and limits it to five years after they discontinue a product
• Cisco restricts their lifetime warranty by excluding power supplies and fans
• D-Link limits their lifetime warranty by excluding power supplies and fans; excluding wireless and security products; and then caps the coverage at either three years or five years after they discontinue a product

When will this new warranty come into effect?

NETGEAR will honor the full lifetime warranty for ProSafe products purchased after May 1, 2007. As such, proof of purchase is required for warranty coverage. NETGEAR recommends registering your ProSafe product after purchase to simplify warranty claims.

What happens if a product is discontinued?

Per NETGEAR’s standard hardware warranty, product that fails after it has been discontinued will be replaced with a new unit, a refurbished unit, or NETGEAR will refund the purchase price of the unit, less a reasonable charge.

How to pre-register products or request warranty services?

Warranty services can be requested online or by phone.

• To pre-register your product: http://my.netgear.com/myNETGEAR/support.asp
• NETGEAR Support contact information: http://kbserver.netgear.com/kb_web_files/n101460.asp
• ProSupport Service Offerings: http://kbserver.netgear.com/kb_web_files/n101553.asp

**Information on this page apply only to new products and NOT for refurbished products that no product serial numbers

n101672.asp April 30, 2007