No Internet Using a DG632 or DG834 Series Router with Internal Modem

This is for troubleshooting routers with internal modems such as the DG834 series and the DG632.

Not relevant if:

• You have a router, and a separate modem. ( See No Internet Using a Router )
• Sometimes your network connects to the Internet. ( See Internet Drops Repeatedly )
• You can use some Internet programs. ( See Cannot Log on to AOL Through Router and Modem or MTU, Partial Loss of Internet Connection, and Performance )
• A wireless router connects to the Internet only through the wired connection. ( See Troubleshooting Wireless Products )
• If there is no power light, a test light that won't go out, or port lights that won't come on — then Phone NETGEAR. ( Do not email in this situation. )

Troubleshooting Steps

1. Disconnect the router, and make a call with your telephone. If this does not work, contact your phone company.
2. Reconnect the router, checking that all cables attached to the router and computer are secure.
3. Check that the WAN light is green or blinking green. This may take several minutes after connecting or rebooting the router. If the WAN light is off or blinking yellow, contact your ISP.
4. Check the LEDs for the ports with cables are lit. If not, move the cable to a different port. If there are still no lights, then troubleshoot light status, as explained in the router manual.
5. Check if the LED on the Ethernet adapter in your computer is lit. If it is not, then troubleshoot the adapter, do not continue this document. If the adapter is not NETGEAR's, contact Premium Support, or the manufacturer.
6. Power off the router.
7. Power the router on again.
8. If you still cannot log on to the router, then do a hard reset on the router, as described in Forgot or Lost Router Password.
9. If you still cannot log on to the router, Contact NETGEAR.

10. What do I do when I finally get online? Set up your security. By default, routers are in an unsafe configuration. Read Improving Your Default Security for an explanation, and simple instructions about how to be safer.

    Run the router's SmartWizard. This lets the router discover whether you have a static or dynamic IP address, and whether you are using PPPoE to connect to your ISP. (For routers without this utility, go to Step 14.)
11. If a dynamic IP address is discovered, go to Step 15.
12. If PPPoE is discovered, configure your router with the username and password from your ISP. Click Apply to enter the data. Go to Step 15.
13. If a static IP address is discovered, configure your router with this information given by your ISP: the IP address for your router, the address of the ISP's DNS, and the address of the gateway. Click Apply to enter the data. Go to Step 15.
14. If the smart configuration utility does not find an IP address:
    
    1. Power off the router.
    2. Power on the router.
    3. Go back to Step 10.
       
15. Click Test to access NETGEAR's online test page. If the page displays, then you have Internet access!
16. If the page does not display in a minute, see No Internet With New Router, Computer or Adapter: MAC Spoofing.
17. Find out if the modem's IP address can be seen by looking at the Router's Status Page, as described in the manual. If not, then reboot the router and computer, in that order. Wait for the router to completely reboot before starting your computer.
18. If the router's IP is seen, then there is a problem with your browser's settings. Your security may be set too high for the Internet service you are trying to use, or your browser may be configured for a dial-up connection. In Internet Explorer you check this using Tools > Internet Options > Security > Default Level. If the slider is set to "High", change it to "Medium". Click Tools > Internet Options > Connections. If the radio buttons in the center are greyed out, then settings for a non-dial-up connection are being used.

Doc: N101593.asp Dec. 21, 2005