ProSupport OnCall 24x7

NETGEAR’s OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. We designed the offering to complement our customer internal resources. The OnCall 24x7 offering provides you with the following benefits:

• 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.

• 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues.

• Express hardware replacement for arrival within next business day (NBD)*. This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.

• Escalation management with Plan of Action (POA).

• Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.

• Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.

NETGEAR recommends the OnCall 24x7 offering as the minimum coverage for customers seeking hardware and software coverage but who do not require onsite maintenance support.

ProSupport Part	Applicable NETGEAR Products	Buy ProSupport Online
PMB0331 PMB0311-100	DGFV338 R114P FS108 FS108P FS116 FS116P FS524 FS726T FS726TP FS728TP FS728TS FS750T2 FS752TS FSM726 FSM726S FVG318 FVL328 FVS114 FVS124G FVS318 FVS336G FVS338 FVX538 FWAG114 FWG114P GS105 GS108 GS108T GS116 GS516T GS524T GS716T GS724AT GS724T GS724TR GS724TS JFS516 JFS524 JFS524F JGS516 JGS524 JGS524F SSL312 WAGL102 WAG102 WAG302 WGL102 WG102 WG302 WNDAP330	3 years 1 year
PMB0332	FS752TPS FSM7326P FSM7328PS FSM7328S FSM7352S FSM750S GS724TP GS748T GS748TP GS748TR GS748TS GSM7212 GSM7224 GSM7224R GSM7312 RND4XXX
PMB0333	FSM7352PS GSM7248 GSM7248R GSM7324 GSM7328FS GSM7328S RNR4410 ReadyNAS RNR4425 ReadyNAS RNR4450 ReadyNAS RNR4475 ReadyNAS WFS709TP
PMB0334	GSM7352S

N101559.asp Aug. 12, 2005