ProSupport Service Offerings

ProSupport Service Offerings

NETGEAR understands that the integrity of your network directly impacts the success of your enterprise. This is why we have designed a flexible service portfolio with various levels of support, enabling you to leverage NETGEAR’s expertise in a way that is most suitable for your business needs. Backed by a team of NETGEAR’s R&D engineering, our service offerings ensure that your NETGEAR ProSafe business-class products operate even more efficiently and reliably, enabling you to focus on your core business.

OnCall 24x7 with Next Business Day HW Replacement*
covers unlimited phone and email based technical support for standard and advanced features. In the event of a hardware failure, NETGEAR will expedite the shipment of a replacement product for the next business day arrival.
List Price Starting at $156 (3 Years)

XPressHW
provides phone-based basic hardware support and next-business day express hardware replacement in the event of failure.
List Price Starting at $38 (3 Years)

Premium Per-Incident Offering
extends your 90 days of complimentary support and beyond-scope issues on a per-incident or a call pack basis. Use Premium Per-Incident when you need advanced networking feature support or when you need support in connecting your NETGEAR products to third party equipment.
Starting at
$75 (Business Products)

Warranty Services
include 24x7 basic technical support (within 90 days from the date of purchase) for North American customers. The warranty period for hardware varies by products. Basic support covers installation assistance to demonstrate the intended functionality of the products.

Complete list of ProSupport products and services

*NBD — Next Business Day

n101553.asp March 7, 2006

Customer Support Knowledgebase contains an extensive collection of documentation on installing, configuring and troubleshooting your networking products. Retrieval of desired information is made easy by the intelligent search engine

Training is available to those who are interested in getting in-depth of knowledge of networking.

Partner Services
• Geek Squad Onsite home visits

click here for details