Best
Uses

- Recent software, drivers,
  downloads and manuals

- State-of-the-art natural
   language search

- Do-it-yourself
  configuration and
  troubleshooting

- Community chat

- Lengthy discussions of
  product details

- Solutions others have
  already discovered

- Presales

- Problems needing
  equipment or configuration
  details

- Rebate or RMA problems

- Problems that aren't
  time-critical

- Using Basic Features
  when documentation isn't
  effective

- Hardware failure

- Using Advanced Features

- Network configuration

- Non-NETGEAR
  equipment and software

- Managed switches

Premium Per Incident

- $36.50 for home users (up to 30 minutes)

- $75.00 for businesses (up to 60 minutes)

ProSupport

- Prices vary by contract

Customers within 90 days
of buying a new product

Anytime in North America,
other countries vary

Anytime

Access

Support Portal ( Email)