 |
| |
|
| |
GearHead SMB offers desktop management, network
management and security management services which are
built specifically for SMBs. A full complement of installation,
operations, maintenance, and support services are available
to further facilitate the technical needs of SMB
|
| |
| |
| |
Scope of support Scope of Support – Client PC
NETGEAR GearHead Remote Support offers an array of services to meet the needs of small businesses.
The complete bundle of services has been packaged considering the usefulness to small businesses.
|
| |
 |
| |
 |
| Contract for Computer Maintenance |
| |
Network Management |
| |
| |
| |
 |
Basic Router |
| |
|
Access Points
|
| |
|
Access Control |
| |
|
Speciality Products (NAS, Media Extenders, USB Devices, etc.) |
| |
|
Issues related to subnetted networks |
| |
|
Routing related issues (Static, RIP V1,2) |
| |
|
Switch related issues |
| |
|
Initial Wireless |
| |
Wired and Wireless Adapter |
| |
Wired and Wireless Connectivity Issues |
| |
Securing Wireless Network |
| |
Troubleshooting Management, Monitoring,
and Diagnostics of All Networking Devices |
| |
Firewall related Issues
File and Printer Sharing
Router firmware upgrades
Internet connectivity Issues |
| |
|
|
| |
Desktop Management |
| |
OS Installation
OS upgrade
MS Office Installation
Configuring and Troubleshooting OE, Outlook, Windows Mail, Lotus Notes, MAC Mail. |
| |
|
| |
Partitioning and Formatting Drives
FixMBR, Check Disk, Fix Boot thro Recovery Console
Create and manage user profiles in a system.
Printer and USB devices configuration on Windows and MAC
NIC Card Installation
Printer Installation |
| |
|
| |
Disk Cleanup
Browser Optimization
Increasing Virtual Memory
Disk Defrag |
| |
|
| |
Windows updates
Driver updates
Application Update
Email account setup
Internet connectivity
Adding to Domain |
| |
| Scope of support – Server PC |
 |
| |
|
Contract for Server Maintenance |
| |
Installing of Server 2003
Creating and Managing User Accounts
Managing Group Policies and Computer Accounts
View and understanding Event Logs and Service status
Alert Notifications
Monitoring Memory Usage/Processor/Disk Activity
Converting FAT32 to NTFS
Providing informations about Driver Conflicts
Any user logon issues
Add On MS ACCESS
Configuring Various Server roles including(DHCP, DNS, ADS, Exchange Servers,
Application Servers, Etc.,
Managing Files Access
Managing Disk and Data Storage
Implementing and Managing Printers And other Network Resources
Migration Paths to server 2003
Issues related to local DNS
Managing Backups and Disaster Recovery (Assisting & planning Backups)
Data Security & permission issues
|
| |
|
|
|
|
|
 |
|
|
|
|
|
|
Overall
customer
satisfaction
 |
|
|
| |
|
