BizSupport Premium   
Annual Price
Per Server 
Operating Systems Microsoft Windows Server NT,2000,2003,2008 Microsoft Windows Small Business Server   
Hardware   Windows Server: All versions

Routers & Gateway: NETGEAR and other commonly available brands*

Peripheral Devices: Acer, Brother, Buffalo, Blackberry, Palm, Dell, Epson, Gateway, Hewlett Packard, Iomega, Lexmark, Proxim, Sony, Toshiba, Xerox, Zebra Technologies

Installation and Upgrade Assist

Server Support Configuring Various Server roles including (DHCP, DNS, ADS, Print and Application Servers)

Creating and Managing User Accounts

Managing Group Policies and Computer Accounts

View and understanding Event Logs and Service status

Set Up Alert Notifications

Monitoring Memory Usage/Processor/Disk Activity

$249 (except Server 2008) 

$349 (Server 2008)  

Network Support
Managing Disk and Data Storage (including file conversion FAT32 to NTFS)

Resolving Driver Conflicts, User Access and DNS issues

Adding Common Applications such as MS Office

Managing Files Access

Implementing and Managing Printers And other Network Resources

Managing Backups and Disaster Recovery (Assisting & planning Backups)

Setting up Data Security & permission

Basic Router Configuration and Troubleshooting

Access Points Configuration and Troubleshooting

Wireless Configuration

Wired and Wireless Adapter Installation and Troubleshooting

Resolving Wired and Wireless Connectivity Issues

Configuring and Troubleshooting Switch Related Issues


 
Scope of Support