Contact Support                  
      The Knowledgebase   The User Forum   Online Support   Regular Phone Support   ProSupport and Premium Per Incident  
  Best Uses   - Recent software, drivers,   downloads and manuals

- State-of-the-art natural   language search

- Do-it-yourself   configuration and   troubleshooting
  - Community chat

- Lengthy   discussions of   product details

- Solutions others   have already   discovered
  - Presales

- Problems needing   equipment or   configuration details

- Rebate or RMA   problems

- Problems that aren't   time-critical
  - Using Basic Features   when documentation isn't   effective

- Hardware failure
  - Using Advanced   Features

- Network   configuration

- Non-NETGEAR   equipment and   software

- Managed switches
  Cost   None   None   None   None   Premium Per Incident
- $36.50 for home   users (up to 30   minutes)

- $75.00 for   businesses (up to 60   minutes)


- Prices vary by   contract
  Users   Anyone   Anyone   Anyone   Customers within 90 days of buying a new product   Anyone  
  Hours   Anytime   Anytime   Anytime   Anytime in North America, other countries vary   Anytime  
  Access   Knowledgebase   Community Forum   Support Portal ( Email)   Phone Access by Country   ProSupport Details