ReadyNAS: General FAQs

ReadyNAS: General FAQs

How do I send in a Support request?
NETGEAR Remote Access Policy
How do I send all logs?
What port does RAIDar use?
How do I install the rack mount kit?
How can I get RSS feeds of the Infrant forum?
How do I search for something on the Infrant forum?
WebDAV file size limitation

Miscellaneous

How do I send in a Support request?

If you are unable to find your answer on the Infrant Wiki or the Forum, fill out the support request form at here and include any details that might help our Support staff. The more precise your description of the problem and the more detail you include in your request, the faster our Support staff can get you going. If you have already described your question on the forum, take a little time to copy and paste the info in your request and include a link to the post. This makes it easier to track your problem and allows our staff to see what has already been tried through forum help.

NETGEAR Remote Access Policy

Acknowledgement of agreement to following term is required before an Infrant personnel will access and attempt to fix any Infrant system remotely.

I hereby authorize support personnel or authorized representatives of NETGEAR, Inc. and its subsidiaries and affiliates (collectively, NETGEAR) to gain remote access of my NETGEAR equipment to help diagnose and repair operational problems. I understand that such support action cannot be guaranteed of its success and may yield partial or total data loss. By allowing the remote access, I agree to hold Infrant and its representatives harmless of any wrongdoing or negligence of any kind. I agree to hold NETGEAR and its subsidiaries and affiliates, and their employees, consultants and representatives, harmless and release them from any liability, wrongdoing or negligence of any kind. In no event will the liability of NETGEAR arising out of its actions to attempt to remotely access, test and/or repair your equipment exceed one US Dollar. Any dispute with respect to the above provisions shall be subject to binding arbitration in Santa Clara, California USA and the prevailing party shall be awarded its expenses for such action, including attorney fees.

After reading and agreeing to the terms, post the following "Yes, I have read and hereby agree to the terms of the NETGEAR Remote Access Policy" in email or via personal message on the Infrant forum.

How do I send all logs?

Sometimes your logs may be requested to help troubleshoot a problem on your ReadyNAS. To do this, do the following:

1. Go to Status/Logs tab. 2. Click on the Download All Logs link at the upper right corner. 3. Forward the zipped logs to logs@infrant.com. 4. Send a link to your post on the forum where you've described the problem. You can do this by highlighting the URL address in your browser address bar and pasting that to the body of your email. Without this, we may not know who the logs were from or what problem they refer to. 5. Put a short description of the problem and "Attn:" to the Infrant forum moderator handle in the subject line so that he or she can flag it easily. Example: "Missing shares - attn: yoh-dah" 6. Include your forum handle so we can track you down just in case the link fails.