Problem

Internet Access Using an Ethernet Cable Connected to MR814 Works, But Not Browsing Using a Wireless Router Connection (DNS Fails)

Solution

• If you have an MR814, click here to upgrade to firmware version 4.13.
• Do NOT use this firmware with model MR814v2! (This problem does not apply to it.)

MR814 Label vs. MR814v2 Label

1. If the problem persists, power off your network in this order: all computers, the router, then your cable or DSL modem.
2. Restart the network by powering on the cable or DSL modem. Wait for the modem lights to stop blinking.
3. Restart the router and wait for its lights to stop blinking.
4. Restart your computers.
5. If the wireless adapter does not get the DNS configuration information from the router, Contact Customer Support By Email: identifying: the problem, the brand and model of computer, operating system version, the type of wireless adapter, and the adapter's configuration settings.

 Doc: N101150.asp June 10, 2004